Model Z/Z-Air: TSB-2401: Z/Z-Air Bunk Mattress Staples

Model Z and Z-Air Technical Service Bulletin

TSB-2401: Z/Z-Air Bunk Mattress Staples

Dear Valued Brinkley Model Z & Model Z-Air Owners,

It has come to our attention that on certain Model Z Fifth Wheels and Model Z-Air Travel Trailers, the bunk bed mattresses were constructed by the supplier with staples. Under certain conditions, these staples could protrude through the external mattress covers and create minor skin irritation or puncture the skin.

Brinkley RV is conducting a Technical Service Bulletin (TSB-2401) for all Model Z and Model Z-Air units with VIN#’s as referenced below.

Affected Vehicle Identification Numbers (Z-Air 295): 0001-0053, 0055-0093, 0095 & 0097

Affected Vehicle Identification Numbers (Z 3110): 1556, 1969-1972, 2164-2176, 2190-2215, 2268-2293, 2350-2363, 2406-2419, 2434-2447, 2504-2517, 2574-2587

Owners within the scope of the TSB will be receiving emails and letters in the mail to the addresses of record with more information.

As a proactive measure, Brinkley RV (in partnership with the mattress supplier, Lippert) will, at no charge to the customer, provide replacement mattresses for the potentially affected units. Please discard the old mattresses.

Please know that the Brinkley Care Team is here to help facilitate this remedy. Replacement mattresses are readily available to send out at no charge to the customer by contacting our Customer Care team at [email protected] or (574) 501-4280 and providing the requested photos. Replacement mattresses can also be sent to your dealer and filed through the dealer Claims process. As campers, we understand the importance of utilizing your unit during the peak of the camping season.

At Brinkley, our #1 priority is customer safety and satisfaction. We strive to create a product with as few defects as possible. When issues do arise, we strive to remedy those issues as quickly as possible, and we fully stand behind our products. We sincerely appreciate you choosing Brinkley RV and putting your faith in us- we are here to support you. Please do not hesitate to contact us if you have questions, concerns, or require assistance in facilitating the remedy. We apologize for any inconvenience this issue causes to you and your family.

Sincerely,

Brinkley RV